Maintenance Request

We prefer you submit maintenance requests through your tenant portal. Please login our Maintenance Portal below.

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For emergencies DURING REGULAR BUSINESS HOURS please call: (919) 324-3829 or use the Maintenance Portal to submit a request online.

For AFTER HOUR EMERGENCIES please call: (919) 324-3829 Extension 111 and follow the prompts to the emergency line. An Encore Properties Representative is always on call!

PLEASE NOTE – An emergency is constituted by a problem that will cause harm to you or the property in which you reside. We will only be able to provide after hours service for the following maintenance items:

  • Fire
  • Flood
  • Active water leak causing damage to property

If your air conditioning or heater is not working please submit an online maintenance request. Someone will be in touch with you on the next business day.